Subscribers

Queries and Grievance Redressal

Submit queries and complaints, and track your NPS grievance status online with CAMS NPS

For NPS Queries

If you have queries related to NPS services, we urge you to read through FAQ and About NPS to find a resolution.

If the information available in these sections does not address your query, please contact us through one of one of the following communication touchpoints:

Call Centre:

1800-572-6557 (Toll-Free from anywhere in India)
+91-44-6602-4888 (For NRIs / OCIs. Chargeable)

CAMS eNPS (online):

  • Login to your eNPS account and navigate to the ‘Grievance’ tab in the top menu
  • Under ‘New Grievance’ choose ‘Queries’
  • Select the appropriate ‘Grievance Category’ and complete the subsequent steps
  • Record the ‘Ticket No.’ generated by the portal for future reference
  • The response will be communicated to you via email and SMS
  • You can track the status of your query via the ‘Grievance Status’ page under the ‘Grievance’ tab

For Complaints related to NPS services

If you are unsatisfied with any particular services provided by CAMS NPS, and wish to register a complaint please follow the steps mentioned below:

  • Login to your eNPS account and navigate to the ‘Grievance’ tab in the top menu
  • Under ‘New Grievance’ choose ‘Complaints’
  • Select the appropriate ‘Grievance Category’ and complete the subsequent steps
  • Record the ‘Ticket No.’ generated by the portal for future reference
  • The response will be communicated to you via email and SMS
  • You can track the status of your query via the ‘Grievance Status’ page under the ‘Grievance’ tab

Note:

  1. Unresolved complaints about CAMS NPS (CRA) services that have exceeded the prescribed TAT are auto escalated to the next level in the escalation matrix.
  2. Complaints related to intermediaries are assigned to the respective entity for resolution.
Quick LinksTransaction StatementForgot your PRANPAN UpdateMy WithdrawalView NAV